Shipping policy

Shipping Information (International Delivery)

At iPro, we aim to prepare and deliver your orders as quickly and smoothly as possible.

We currently ship to the United Kingdom, Europe, United States, Canada, and Australia.

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Processing Time

All orders are processed within 0–2 working days (Monday–Saturday).

Orders placed before 3 PM (UK time) are usually processed the same day.

Orders are not processed on Sundays or UK public holidays.

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Estimated Delivery Times (Including Processing)

- United Kingdom: 2–4 working days  
- Europe: 5–12 working days  
- United States: 7–14 working days  
- Canada: 7–15 working days  
- Australia: 8–16 working days  

Delivery times are estimates and may vary due to customs clearance or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location.  
We may offer free shipping promotions from time to time.

Shipping Method

We use tracked international shipping services through our logistics partners.

Tracking Your Order

Once your order is dispatched, you will receive an email with your tracking number.

Tracking updates may take a few days to appear for international shipments.

Customs & Import Taxes

International orders may be subject to customs duties or import taxes.  
These charges are the responsibility of the customer.

 

Delayed or Damaged Orders

If your order arrives damaged or is significantly delayed, please contact us at:

support@iprostore.co.uk

We may request photos or further details to resolve the issue.

Incorrect Address

Please ensure your shipping address is correct at checkout.

If an order is returned due to incorrect or incomplete details, we can resend it (additional shipping charges may apply).